Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping at Natuchoice. We are committed to providing you with the fastest and most reliable shipping service. Please review our shipping policy below to understand how your order is processed and delivered.
DOMESTIC SHIPPING ONLY: We ship exclusively within the United States from our local US-based warehouses. We do not offer international shipping at this time.
1. Shipping Destination Restrictions
We only ship to valid addresses within the United States (including the contiguous United States, Alaska, and Hawaii). Please note that we cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or US Territories due to carrier restrictions on certain product categories.
2. Delivery Timeframe (Fast Local Delivery)
- Processing Time: Orders are typically processed and handed over to our carriers within 1 business day. Orders placed before 12:00 PM EST (Monday–Friday) will generally be processed on the same day. Orders placed on weekends or federal holidays will be processed on the next business day.
- Transit Time: Once shipped, your package will arrive within 1 to 2 business days via expedited domestic carriers (such as USPS Priority Mail, FedEx, or UPS).
3. Shipping Rates & Tracking
Shipping rates will be calculated and displayed dynamically at checkout based on your delivery address and order weight.
Once your order has been handed over to the courier, you will receive a Shipment Confirmation Email containing your tracking number(s). The tracking information will become active and trackable within 24 hours.
4. Delivery Issues & Lost Packages
Natuchoice is not responsible for any products damaged or lost during transit if the carrier marks the package as "Delivered." If you received your order damaged, or if your package is missing despite a "Delivered" status, please contact the shipment carrier directly to file a claim, or reach out to our customer support team for assistance within 48 hours of the scheduled delivery time.
Please ensure your shipping address is correct and complete at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer.
5. Contact Us
If you have any questions or require further assistance regarding the shipment of your order, please contact our support team through our official store channels.